In September 2025, Bon Secours Hospital Limerick opened a state-of-the-art, 190-bed private facility on the outskirts of Limerick city. This landmark development, representing one of the largest healthcare investments in the region (€213 million), provides much-needed acute healthcare capacity to the Mid-West of Ireland. The hospital is part of the Bon Secours Health System group, the largest private hospital group in Ireland.
As well as moving to a new facility and launching an expanded range of clinical services, the hospital was simultaneously implementing a sophisticated Electronic Health Record (EHR) system, the Meditech Expanse System, to digitally coordinate all processes.
This transformation presented the need to design and align administrative pathways with the improved digital functionality of the new systems. The hospital management team required expert advisory services to develop an innovative service delivery model that leveraged the EHR’s capabilities to create a seamless, digitally enabled patient experience.
Drawing upon our experience and on evidence from international best practice in healthcare operations and digital enablement, Perfect Practice advised on a transformation strategy tailored to the needs of the hospital, its staff, and its patients.
We advised on a service model centred around the patient portals of care and worked with the team on the ground to define the digital processes at the patient point of access. We mapped existing processes against the new EHR capabilities and the hospital’s ambitious goal of doubling patient admissions. We proposed key adaptations and practical solutions to eliminate anticipated bottlenecks and improve administrative flow.
Our action-orientated recommendations included a restructuring of the Patient Admissions Department to prioritise core patient-centred functions, freeing up capacity within the existing team. We also proposed a framework for managing the Health Informatics functions in the medical records department, ensuring expert governance over the transition to a fully digital record.
The newly designed system and processes leverage digital tools to drive substantial productivity gains, which in turn allows staff to shift their focus from repetitive back-office tasks to critical, patient-facing support. This efficiency, combined with the new patient-centric processes and digital communication strategy, will create an intuitive, seamless patient administration journey.
